Enterprise® Messaging
Mitel Enterprise®
Messaging software is a scalable, advanced speech-enabled
messaging and call routing tool that combines voice and data
communications for a unified user experience. Designed for
small to mid-market businesses with over 200 subscribers,
integrated unified messaging functionality provides a
cohesive presentation for voice, fax and e-mail
communications in Microsoft® Outlook®. Users can access
all of their messages at the office, at home or on the go.
Optional speech recognition capabilities enable users to
speak commands to easily navigate through voice mail and
corporate directories. Text-To-Speech support enriches
message access when you are away from the office as well.
Enterprise Messaging conveniently reads your e-mails to you
when you’re unable to access your laptop or PC.
| Reach more customers and offer convenient services 24/7
with Enterprise Messaging fax library support, which enables
your business to maintain a database of common documents or
forms that your business often provides to its customers or clients. |
| When a customer or client calls your business after
hours they can request a particular document be faxed to the
destination of their choice.
Additionally, Enterprise Messaging offers Record-A-Call
capabilities—enabling your employees to refer back to
conversations at a later date, or forward conversations to
another employee. |
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| Group distribution lists empower you with
flexible communication tools to communicate to groups of one
or many. The automated attendant functionality supports
custom call routing—empowering your business with a
flexible tool to route callers automatically to a person,
department, or recorded information 24/7. |
Improving Business Processes
- Conveniently access the directory or voice mail using
speech recognition—improving the caller experience
- Listen to e-mails while away from the office through
the Text-To-Speech option
- View all of your e-mails, voice mails and faxes in one
universal mailbox
- Enable callers to have documents automatically faxed
to them on demand—freeing up your resources
- Customize an automated attendant to route your
customers or clients to the correct department or person
- Improve administrative and performance information
with enhanced reporting categories
- Provides scalable architecture for future growth
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