Unified Communicator®
Unified Communicator is powerful call
routing software that combines managed call handling, Web
conferencing and videoconferencing in a single call routing
application—enabling users to manage their communications
with ease, improve teamwork, better manage dispersed
workgroups and improve business processes.
A versatile call routing solution for maximizing the
effectiveness of your business communications, Unified
Communicator is a dynamic Presence Management tool that lets
users communicate their current location and status to both
internal and external callers, as well as view the
availability of other users on the system. Users can
effectively manage their status and forwarding information
for multiple communications devices, including office
phones, IP phones, SIP devices, cellular phones and wireless
devices, as well as personal computers and handhelds.
| With Unified Communicator, users can easily set up call
handling rules to better manage call routing and reduce
distractions or ensure important calls are never missed. |
|
Call control buttons enable you to handle multiple calls
efficiently and perform a variety of functions such as
answer, transfer, hold, record, mute, group listen and hang
up. The address book feature consolidates all of your
contacts in one place. From the address book, you can view
the real-time availability of colleagues, initiate calls and
create speed-dial buttons for better collaboration with core
team members. |
 |
| Users can also view a log of inbound and
outbound calls. |
Improving Business Processes
- Extend presence beyond the traditional workstation or
office
- Collaborate instantly online using the combination of
audio, desktop sharing, whiteboarding, file transfer,
application sharing, co-browse and videoconferencing
features
- Receive mission-critical calls and improve customer
relations by routing calls to specific locations or team
members
- Facilitate mobility by accessing features via speech
recognition while on the go
- Communicate important information to clients,
customers or associates with customized greetings
- View the availability of coworkers to improve
collaboration
|
