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Applications Platform: IVR

Mitel Applications Platform is a flexible Interactive Voice Response (IVR) solution and call distribution system that supports Automatic Speech Recognition (ASR), Text-To-Speech (TTS), Biometric Speaker Verification as well as custom applications developed by Mitel’s Custom Solutions Group that address your unique business needs. Mitel can produce the ideal IVR solution to solve your business problems.

Interactive Voice Response Can be deployed to automatically route calls to a particular department or personnel, provide account information to your customers and clients, execute transactions and deliver important messages or information. Automated call routing functionality maximizes the efficiency of your business operations.

Automatic Speech Recognition enables callers to conveniently talk with your computers versus keying in touchtone digits to make a transaction or to be routed to a department. Automatic speech recognition enables customer access to information quickly and efficiently, ensures consistent customer support quality, and reduces agent costs.

Text-To-Speech reduces costs and increases productivity by replacing human recordings. Textual information from your databases is converted into detailed, personalized information and “spoken” to callers.

Biometric Speaker Verification takes a voice print of your client’s or patient’s personal pass code for convenient access to your services. Your client or patient can dial into your system, and speak their personal pass code for secure access to the information or services they desire.

Improving Business Processes

• Enhance the customer experience with 24/7 access to your services and information
• Provide convenient services such as the ability to make real-time account transactions
• Decrease abandoned call rates
• Increase employee productivity by automating information or repetitive tasks
• Reduce overhead and increase customer loyalty