Applications Platform: IVR
Mitel Applications Platform is a
flexible Interactive Voice Response (IVR) solution and call
distribution system that supports Automatic Speech
Recognition (ASR), Text-To-Speech (TTS), Biometric Speaker
Verification as well as custom applications developed by Mitel’s Custom Solutions Group that address your
unique business needs. Mitel can produce the ideal IVR
solution to solve your business problems.
Interactive Voice Response
Can be
deployed to automatically route calls to a particular
department or personnel, provide account information to your
customers and clients, execute transactions and deliver
important messages or information. Automated call routing
functionality maximizes the efficiency of your business
operations.
Automatic Speech Recognition
enables
callers to conveniently talk with your computers versus
keying in touchtone digits to make a transaction or to be
routed to a department. Automatic speech recognition enables
customer access to information quickly and efficiently,
ensures consistent customer support quality, and reduces
agent costs.
Text-To-Speech reduces costs and
increases productivity by replacing human recordings.
Textual information from your databases is converted into
detailed, personalized information and “spoken” to
callers.
Biometric Speaker Verification takes a
voice print of your client’s or patient’s personal pass
code for convenient access to your services. Your client or
patient can dial into your system, and speak their personal
pass code for secure access to the information or services
they desire.
Improving Business Processes
- Enhance the customer experience with 24/7 access to
your services and information
- Provide convenient services such as the ability to
make real-time account transactions
- Decrease abandoned call rates
- Increase employee productivity by automating
information or repetitive tasks
- Reduce overhead and increase customer loyalty
|