Mitel Remote Support
Mitel Remote Support
is a Web-based, real-time, server side remote access and
online support software tool that facilitates an immediate
connection between your PC and your client’s PC—enabling
you to provide on-demand, spontaneous online support and
remote assistance to customers and prospects. This
cost-effective collaboration solution is designed to enhance
your business’s E-Support and E-Sales
requirements—resulting in higher productivity and lower
operating costs to your business.
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Mitel Remote Support provides support
professionals with all the tools needed to manage a queue of
online requests, communicate with customers online, monitor
a remote PC and control a remote customer's PC to resolve
issues. Mitel Remote Support features a unique Web-based
queuing mechanism, and seamlessly combines remote support
tools with desktop and application sharing, keyboard and
voice chat and multi-point videoconferencing, to maximize
interaction and improve client communication—no more
blindly guiding customers toward a solution, when they can
see it on their desktop. |
And we make it easy for your customer! Strategically
placed hyperlinks grant quick access to the online support
request queue. Remote access and control is only available
if the customer permits. Permission prompts are formulated
as simple “yes/no” questions, allowing both advanced and
novice computer users to easily understand the process. All
that is needed to host or join a Remote Support session is a
computer, an Internet connection and a Web browser.
Improving Business Processes
- Educate and empower customers using voice, chat,
videoconferencing and desktop streaming to explain the
cause of a particular problem and the steps taken to
resolve it
- Annotate screens or highlight fields to draw attention
to important items
- Assist customers with Web site navigation using
Co-browse to help them find valuable information
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