Voice Processing Unit

Mitel’s Voice Processing Unit is a voice mail software solution that provides voice messaging tools such as an automated attendant, call routing announcements, robust voice mail, various call handling functions and unified messaging capabilities.

The automated attendant is like a “virtual employee,” routing your customers and clients to the appropriate department, person or information they need—24 hours-a-day, seven days-a-week. The call routing announcement application can be used in place of a playback device, which is especially useful for hunt group announcements and overflow stations. When called, the call routing announcement application plays a recording and then hangs up. Callers can also press a single digit for access to a mailbox, a Fax-On-Demand function, or a station or hunt group that has an associated mailbox or extension ID.

The powerful voice mail application handles calls by subscribers and non-subscribers. Callers hear the main greeting, followed by a menu of available options. And, for holidays and weekends, your business can use the Scheduled Time-Based Application Router (STAR) function for simplified programming of alternate greetings. Voice mail enables users to access messages from anywhere, anytime with a touchtone phone.

The Mitel Voice Processing Unit also supports Mitel Unified Messaging software enabling employees to streamline all of their voice mail, e-mail and fax messages into a universal mailbox.

Improving Business Processes

• Direct customers, clients and associates to their desired extension destinations intelligently and quickly —reducing long distance charges
• Allow callers to leave a message or dial another extension if their calls are unanswered
• Provide a record of important calls for quality assurance purposes, employee training and more
• Enable employees to access messages from virtually anywhere, anytime
• Offers flexible greeting options, allowing your business to tailor messages suitable for your unique needs
• Maximize employee productivity and responsiveness by combining voice mail, e-mail and fax